A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. 3.4 Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.
We use both session and persistent cookies on our website.
The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
These are all used to help us recognise your computer and administer our website.
We use Google Analytics to analyse the use of our website.
Our analytics service provider generates statistical and other information about website use by means of cookies.
The analytics cookies used by our website have the following names: APISID, HSID, PREF, _utma, _utmz, _utmc, _ga and SID.
The information generated relating to our website is used to create reports about the use of our website.
Details of third party cookies used by our website are set out below:
_distillery, _simplex, w_session, – These cookies are used to track user interaction with the videos on our website which are hosted on Wistia.com.
optimizelyPendingLogEvents, optimizelyBuckets, optimizelyEndUserId, optimizelySegments – These cookies track session activity such as page views and clicks for Optimizely, an A/B testing platform installed on our website.
hsfirstvisit, hubspotuk, _hssrc, _hstc – These cookies track session activity for such as page views and clicks for HubSpot, an inbound marketing and sales testing platform installed on our website.
_ar_v4 – This cookie is used by Doubleclick.com and discreetly lets other websites know that you have visited toplinecomms.com.
pid, metrics_token – these cookies are from the Twitter widget on Contact page and help us track clicks and other activity for analytics purposes.
__jid, disqus_unique – these cookies are from Disqus.com for the commenting features on our blogs. Disqus describes there use as for Internal statistics, used for anonymous visitors (Sigma).
InfusionsoftTrackingCookie, app-lb – these cookies are used on our contact forms and enable us to integrate these with Infusionsoft, a Customer Relations Management tool to manage customer inquiries from the site.
NID – From Google Maps, specifically the embedded map on our contact us page.
Most browsers allow you to refuse to accept cookies; for example:
in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
in Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you may not be able to use all the features on our website.
You can delete cookies already stored on your computer; for example:
in Firefox (version 24), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and
in Chrome (version 29), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".
Deleting cookies will have a negative impact on the usability of many websites.